InfoWorld: Gartner ITxpo: Top 10 strategic technologies: March 25, 2003: By Cathleen Moore: E-business Strategies M rides atop the list, offering enterprises powerful real-time communication capabilities along with bolstered productivity. Specifically, the presence awareness functionality in IM yields the most benefit, according to Claunch. "The presence capability is the most powerful part of instant messaging," he said. "It gives you a sense of who is there and available so you can be more productive."

Comment: vertical IM is what I would like to call it...